Refund and Returns Policy
Last updated: [Insert Date]
1. Introduction
Thank you for shopping at Basketon. We want you to be completely satisfied with your purchase. This Refund and Returns Policy outlines the terms and conditions for returning products and requesting refunds from our website, https://www.basketon.store.
2. Return Eligibility
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You must also provide the receipt or proof of purchase.
2.1 Non-Returnable Items
Certain items are not eligible for return, including:
- Gift cards
- Downloadable software products
- Personalized or custom-made items
- Products marked as final sale
3. Return Process
To initiate a return, please contact us within 30 days of receiving your order. Send an email to [email protected] or call us at +39 045 6560636. Include your order number, product details, and reason for return.
3.1 Return Shipping
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4. Refunds
Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
4.1 Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, contact us at [email protected] and send your item to: Via Verdi 176, Verona, Veneto 37182, Italy.
6. Contact Information
If you have any questions about our Refund and Returns Policy, please contact us:
- Email: [email protected]
- Phone: +39 045 6560636
- Address: Via Verdi 176, Verona, Veneto 37182, Italy
7. Policy Changes
We reserve the right to modify this Refund and Returns Policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. We encourage you to review this policy periodically.